Troubleshooting Adobe Updater

by hm 5. September 2010 20:27

I just got the following message on my Windows 7 Professional (32 bit) notebook whenever I tried to update my Adobe Software:

The update server is not responding, which means it might be offline at the moment, or the Internet or firewall settings may be incorrect.  Please try again later.

Der Aktualisierungsserver antwortet nicht, weil er möglicherweise offline ist oder falsche Internet- bzw. Firewall-Einstellungen verwendet werden. Bitte wiederholen Sie den Vorgang später.

 

It didn't matter whether I was trying to search for Adobe Reader, Lightroom 3.0 or Photoshop CS5 updates.

By internet searches I discovered that the issue is probably related to Wifi network drivers (and must have been known to Adobe for years). I installed an UMTS USB stick recently so this could have been the "trigger". But uninstalling the UMTS access software and even disabling the standard Wifi driver didn't help.

What DID help was to create a new user with administrative rights. Using this user I could update all my Adobe Applications. My initial user still couldn't connect to the update server. So I finally "gave up" and renamed the users so that the new user is now my "standard" user ...

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Computers | Photography

Comments (2) -

9/6/2010 9:04:32 PM #

Judith

So you are using the administrative user as standard? Evil windows-habits ;o) Why not use right-click "run as.. " ("Ausführen als..")?

Judith |

9/10/2010 6:40:52 PM #

hm2

;) Since I've got UAC activated, I will be prompted, if applications want to run at an elevated privilege level. So even though the user has administrative rights normally the applications aren't running at this privilege level!

hm2 |

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Harald Mühlhoff, Dipl.-Inform.

Software Developer & Photographer

www.carecom.de
www.harald-muehlhoff.de

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